This Privacy Policy describes how EDLingual (“we,” “us,” or “our”) collects, uses, and shares personal information of users of our website.
1. Information We Collect
We may collect the following types of personal information from you:
Information You Provide Directly:
Contact Information: When you contact us through forms on our Website (e.g., contact forms, quote requests), email, or phone, we may collect your name, email address, phone number, company name, and any other information you provide in your communication.
Usage Data: We may collect information about how you use our Website, such as the pages you visit, the links you click, and the duration of your visit.
Information Related to Services: If you request a quote or engage our services, we may collect information relevant to your translation needs, such as the documents to be translated, language pairs, industry, and any specific instructions.
Account Information (if applicable): If you create an account on our Website (in the future), we may collect your username, password, and other account-related details.
Marketing Preferences: Information about your preferences for receiving marketing communications from us.
Testimonials and Feedback: If you provide a testimonial or feedback, we may collect your name and the content of your feedback.
Information Collected Automatically:
Log Data: Our servers automatically record certain information, including your IP address, browser type, operating system, referring URLs, device information, and dates/times of access.
Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our Website. This may include information about your device, browsing patterns, and preferences. You can control cookies through your browser settings.
Analytics Data: We may use third-party analytics services (e.g., Google Analytics) to collect and analyze information about how users interact with our Website. This helps us understand website traffic and usage patterns.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To respond to your inquiries and requests.
- To provide you with quotes for our services.
- To deliver the translation services you request.
- To manage your account (if applicable).
- To personalize your experience on our Website.
- To analyze and improve our Website and services.
- To monitor the security and integrity of our Website.
- To send you marketing communications about our services and promotions (where permitted by law and according to your preferences).
- To request feedback and testimonials.
- To comply with legal obligations.
- For other purposes disclosed to you at the time we collect your information or with your consent.
3. How We Share Your Information
We may share your personal information with the following categories of recipients:
Service Providers: We may share information with third-party service providers who assist us in operating our Website, providing our services, conducting our business, or performing functions on our behalf (e.g., website hosting, payment processing, analytics, email marketing). These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Translators: To provide our translation services, we may share necessary information (such as the documents to be translated and relevant instructions) with our professional translators. We ensure that our translators are bound by confidentiality agreements.
Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar business transaction, your information may be transferred to the acquiring entity or third party involved.
Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal process (e.g., a subpoena or court order).
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, which may include the right to:
Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request that we delete your personal information (subject to certain exceptions).
Restriction of Processing: Request that we restrict the processing of your personal information.
Data Portability: Request to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Objection to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
Complaint: Lodge a complaint with a relevant data protection authority if you believe our processing of your personal information infringes applicable laws.
To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with our legal obligations, resolving disputes, and enforcing our agreements. The retention period may vary depending on the type of information and the specific purposes.
6. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is entirely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. International Data Transfers
If you are located outside the EU/US Region, please be aware that your personal information may be transferred to and processed in Greece or other countries where our service providers are located. These countries may have data protection laws that are different from your country’s laws. By using our Website and providing us with your information, you consent to such transfers. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
8. Third-Party Websites and Services
Our Website may contain links to third-party websites or services that are not owned or controlled by EDLingual. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information.
9. Children’s Privacy
Our Website is not intended for children under the age of 12. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: info@edlingual.com
